# I can't hear sounds

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Cause: Sound preferences are turned off.

| Solution: Select an option to play sound.

1. On the RDC menu, click Preferences.

2. Click Sound, and then click the option that you want.

Cause: Terminal Services Group Policy does not allow sound redirection from the Windows-based computer.

| Solution: Contact the network administrator about your Terminal Services Group Policy.

Group Policy overrides any preference that you set in Remote Desktop Connection. When Terminal Services Group Policy prohibits sound redirection, sound does not play on either the Windows-based computer or on the Mac.

Cause: Speaker volume is low or is set to "mute."

| Solution: Check the sound settings for both the Mac and the Windows-based computer.

If the volume is turned off on either computer, sound does not play.

### See also

Create and change connection files