# Online Help is unavailable

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Cause: Your network or Internet connection is unavailable.

| Solution: Use offline Help.

- In the lower-left corner of the Help window, click the arrow, and then click Offline Help.

  Tip After your Internet connection is restored, in the lower-left corner of the Help window, click the arrow, and then click Online Help.

| Solution: Make sure that you are connected to your network or the Internet.

For information about checking the status of your network connections, see Mac OS Help. Also, make sure that your network cable is plugged in, or check that your other networking equipment, such as a wireless modem, is working. Contact your network administrator or Internet service provider (ISP An acronym for Internet service provider, a type of company that provides Internet services such as e-mail, chat rooms, or access to the World Wide Web. Some ISPs are multinational and offer access in many locations, while others are limited to a specific region/country.) to find out whether your network or Internet connection is available.