# I can't print to a printer that is connected to my Mac

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Cause: The printer that is connected to the Mac is not available to the Windows-based computer.

| Solution: Set printer preferences to make the printer available.

1. On the RDC menu, click Preferences.

2. Click Printers, and then select the Use a printer that is connected to the Mac check box.

3. Select the printer that you want.

   Tip If you want to select a printer at the time that you print, select All printers.

Cause: Terminal Services Group Policy does not allow printer sharing.

| Solution: Contact the network administrator about your Terminal Services Group Policy.

Group Policy overrides any preference that you set in Remote Desktop Connection. When Group Policy prevents printer sharing, you cannot print documents from your Windows-based computer to a printer that is connected to the Mac.

Cause: The printer connection cable is loose, or the printer that is connected to the Mac is turned off.

| Solution: Check the status of the printer.

- Fasten the printer connection cable and turn on the printer.

Tip To verify that the printer is connected to the Mac, on the Apple menu, click System Preferences, and then under Hardware, click Print & Fax.

### See also

Print a document